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Santa and the Snow 2020

Santa and the Snow 2020

Santa and The Snow Logo Block 800×800

Bookings are for a private social bubble session.

We define a social bubble as up to 6 people from 2 households and require a minimum of one responsible adult as part of this group.

Add On Costs

Clothing Hire

Magic Gloves

Need gloves? One size fits all, woollen gloves.

Product Description

Experience Highlights

  • Check in at the Santa and the Snow Experience in the Xsite Mall (look out for the dancing penguins!)
  • Sledge and play on real snow
  • Join Santa while he reads your bubble his favourite story
  • Munch on yummy cookies and warming hot chocolate
  • Your little one will receive a gift from Santa

Key Event Details

  • Total Duration: Approx* 1h (dependant on the number of children in your bubble)
  • £89.95 per social bubble of up to 6 people from 2 households
  • We suggest this event is ideal for those aged 3 and over (as you must be 3 to sledge) but younger siblings are welcome and can play in our custom built snow play area instead.


General Event T&C’s

  • Check-In at your session start time please don’t be too early or late.
  • You must be aged 3 or older to sledge/snow tube.
  • We suggest this experience is ideal for those 3 years and over but infants are welcome and can play in our custom built snow play area instead of sledging.
  • We ask that you give our team a minimum of 2m social distance throughout your visit (this includes Santa, safety is our first and foremost priority).
  • Customers should come ready to go on the snow and must wear appropriate clothing for real snow it’s -5 in there so wrap up warm.
  • Gloves and hats are mandatory and must be worn in the Snow Play and sledging areas. Sensible footwear should be worn: flat boots, wellies etc (it is real snow after all!)
  • Gloves and socks may be purchased and wellies hired on site if required.
  • Duration is dependant on the number of children in your bubble.
  • Crèche facilities are not available.
  • Prams are not permitted through the experience.
  • Photographs, snow globes, fridge magnets and baubles are available to purchase at an additional cost. Please note that photographs will only be available for purchase on the day of your visit. The photo collection point is located in the upper mall at the entrance to Snow Factor.
  • Lockers take a non-refundable £1 coin should you choose to use them.
  • Tickets are non-refundable however can be changed for an available session time or date, or name changed up to 1 day prior to your booking.
  • All changes are subject to availability.
  • Your Social Bubble:

    • This session is for a social bubble. We define this as a max 6 people from up to 2 households as per the government guidelines.
    • Your bubble must contain at least one responsible adult to accompany the child(ren) at all times. We ask that you bring enough responsible adults in your bubble to accompany all of your little ones, at all times.
  • What to wear:

    • Please come dressed for real snow. You’ll be heading straight for our slope where gloves and hats are mandatory (these can be purchased at the centre if needed). We suggest warm clothing and footwear (ideally waterproof) with a grippy sole e.g. wellies and warm socks are worn (these can be hired if needed).
    • All adults must wear a mask throughout their visit (a buff is fine as long as it covers your nose and mouth).
  • How are we keeping everyone safe?

    • All sessions will be private social bubbles only. We will not provide group sessions this year.
    • Elves bodies run at an average temperature of 15 degrees Celsius (much lower than humans due to their natural habitat in the North Pole). Santa on the other hand sits around 74 degrees Celsius (we suspect it’s all the Christmas Cheer, or maybe Mrs Claus’ cookies). We will be temperature checking them and our staff on arrival at our centre, every day to ensure that temperatures are at a safe level.
    • We have removed our workshop to reduce touch points and added sledging/snow tubing instead plus we have kept snow play.
    • Our sledges/snow tubes will be cleaned between bubbles.
    • Santa’s lodge will be cleaned between bubbles.
    • All gifts will be packed and handled by our elves who will be in a mask and gloves throughout.
    • There will be hand sanitiser stations throughout the experience which we ask you to use.
    • All adults must wear a mask throughout their visit.
    • We ask that you give our team 2m social distance throughout our centre. This includes Santa and we therefore ask that adults help the tiny humans your bubble adhere to this too. We will have seating for parents and children which will allow us to maintain this distance during your visit.