Terms & Conditions
By making a booking with Snow Factor you are deemed to have read and accepted these terms & conditions. We reserve the right for employees to ask you to leave the slope if you do not abide by the details below.
In such cases no refund will be given.
Main Slope Use
Snow Factor Ltd (the Company) lifts and facilities are used at your own risk. The Company accepts no responsibility for injury to the customer, loss or damage to customer property.
Access to all public areas on the main slope are unrestricted, with the use of the lifts and tows accessible to those with a valid lift pass or lesson booking. To avoid any misunderstandings, please ensure that your lift pass is visible to our staff.
It is prohibited to enter areas marked for staff only, or to deface tamper or interfere with the Company’s property. It should be noted that members of the public should use the Poma/ Button lift from the base, never from the 1/2 point on the slope. Snow Factor lift passes only entitle users to use the Poma lifts on the main slope. The small slope is exclusively for use by lessons.
Lift Passes remain the property of the Company; we reserve the right to refuse entry.
Risk to safety of others; where in our opinion we believe that a person may be causing a risk to the safety or security of the site or impairing the enjoyment of others, we reserve the right to remove that person’s Lift Pass and ask them to leave the premises.
- Lift Passes are non-transferable and remain the property of the Company.
- The Company reserves the right to change prices and services at any time and without notification.
- The company retains the right to close all or any of its lifts at any time and without notification.
The Lift Pass is sold subject to the user compliance with the FIS Snowsport Safety Code, specifically, that you can:
- Fit your boots correctly
- Use the POMA / Button Lift safely and appropriately
- Link turns with confidence
- Control your speed.
You will be assumed to have declared yourself of this standard when purchasing a lift pass. If you are unsure about your ability or have any questions regarding minimum competency standards please ask for advice before booking.
Abusive Behaviour toward our Staff
We ask that customers are courteous to our staff at all times. Please remember that our staff are here to help you, and will always do their best to ensure that you are treated fairly and respectfully. Likewise, our staff are entitled to work at Snow Factor without fear or intimidation.
Please be aware that Snow Factor will not tolerate abusive or harassing behaviour directed at our staff. Any person found to be abusive to our team will be asked to leave the premises.
- Your safety is our over-riding priority here at Snow Factor.
- Helmets are mandatory for all customers and are provided free of charge.
- Gloves are also mandatory for all customers. Gloves can be bought at the reception desk within Snow Factor.
- We require all skiers and snow boarders to be able to comply with our basic safety requirements
Peak/Off Peak Pricing Policies
If your visit overlaps between our off-peak and peak times your pass price will be reconciled accordingly: you will be charged at off-peak rates for the amount of time you are on the slope in an off-peak period, and peak rates for the amount of time you are on the slope in peak period.
- Off Peak: Monday – Thursday
- Peak: Friday – Sunday, School and Bank Holidays
Please note that helmets must be worn at all times on our slope. Please refer to our Clothing & Equioment Ts&Cs below for more information.
To ensure the safety of all slope users, only our fully qualified Snow Factor instructors are permitted to teach or provide coaching on our slopes or lifts at any time.
Clothing and Equipment
All technical equipment is provided free of charge as part of your session. You are welcome to bring your own ski/snowboard equipment. Please be aware that Snow Factor does not accept liability for any damage to personal equipment.
For safety and comfort, helmets, gloves, full length trousers and long sleeve tops must be worn at all times on the slope. We advise that you wear waterproof jackets and trousers, which can be hired from our clothing rental department. For hygiene reasons gloves and socks are available to purchase only. Head protection (PPE UIAA Standard) is available from the Rental Desk and is required for all slope users. Helmets are compulsory for all users unless excused upon medical grounds. All customers on any activity, all freestyle and mogul users, and anyone involved in any type of racing or race training must wear a proper ski/snowboard approved helmet.
This must fit correctly and must be fastened at all times.
All instructed lessons include complimentary use of technical equipment required for your activity. This includes skis and poles, snowboards, ski/board boots, sledges, tubes and helmets, all subject to availability. You are welcome to bring your own ski/snowboard equipment but there will be no discount on stated prices if you choose to do so. For health and safety reasons, only Snow Factor sledges may be used.
It should be noted that failure to return your equipment or hired clothing (skis and poles, snowboards, ski/board boots, sallopettes, ski jacket and helmet) we will charge the full amount to your payment card. Please ensure that you hand your clothing and equipment to a member of staff when you are finished with them.
Please note: ski/board boots are not complimentary for sledging sessions.
Please note that ski boots are worn in Bar Varia Restaurant & Bier Halle at your own risk.
We provide lockers (£1 non-returnable) to store your personal items and valuables while you are on the slope. Snow Factor nor its employees or agents are responsible for any loss, theft or damage to valuables or personal property that belongs to any visitor whilst on Snow Factor premises.
Members receive a FREE Locker Token which is subject to availability.
Medical Conditions / Requirements
If you have an existing medical condition which you think may affect your safety / the safety of others and / or your ability to meet minimum competency, please seek proper medical advice before visiting Snow Factor.
Please note: Snow Factor activities are not recommended for those who have heart, back or neck conditions, or customers who are pregnant. In the absence of negligence or fraudulent misrepresentation, neither Snow Factor nor its employees / agents shall be responsible for the death, personal injury or illness of any customer, or damage to equipment or clothing whilst on Snow Factor premises. For the safety of our customers, Snow Factor reserves the right to ask any customer to leave the premises if we believe them to be under the influence of drink or drugs, to be behaving irresponsibly, or to be endangering other slope users with their behaviour. In all such cases mentioned in this section no refunds will be given.
Junior rates are only applicable to children under 16 years of age; those of 16 years and over are charged at adult rates. Snow Factor reserves the right to require proof of age.
All under-16’s must wear a helmet for all activities (available free to use from our rental department). All under-16’s must be accompanied by a full paying adult at all times whilst on Snow Factor premises unless they are taking part in a supervised activity or are 10-15 years old and meet minimum competency or recreational standards. This extends to under-10’s participating in lessons. Parents or guardians must remain on the premise for the duration of the lesson/ activity. Adults shall be held responsible for any damage caused by the children they accompany whilst on Snow Factor premises. For safety, we recommend that children under 10 years old using the main slope should be accompanied by a full paying adult who is also competent to the agreed minimum standard to use the slope.
Spectators / Photographers / CCTV
There is no dedicated spectator area on the slope; we advise all customers to use Bar Varia or the viewing deck. Snow Factor accepts no responsibility for spectators going onto the slope and reserves the right to ask any spectators to leave.
No spectators are allowed to walk or stand on the Link Bridge – it is restricted for use only by Skiers and Snowboarders.
Photographic, video and other recording equipment should not be taken onto the slope.
Photography within the Snow Factor area is only permitted with prior consent – please ask a member of staff for details. Please be advised we have CCTV throughout the centre for the purposes of crime prevention which complies with the Data Protection Act 1998. In addition, we may record your images for advertising and / or marketing purposes. It is sometimes the case that third parties including the press record images of events at Snow Factor. In such circumstances notices will be displayed to advise customers of any filming / photography to be carried out where your image may appear.
Special Events / Slope Closures
Parts of the slope may be sectioned off at times for a variety reasons including, but not limited to special events, sledging / snow tubing activities or essential maintenance work. Please check before booking / arrival for up-to-date information on forthcoming activities or closures.
Details are also listed on our events page.
All calls are charged at the national rate of 10p/min from a BT landline, other providers and mobiles may vary. Mobile phone charges from the most common providers are detailed below. Please note that the fees below are charged directly by your mobile phone provider, not by Snow Factor.
- 02: 38p per minute
- EE: 44p per minute
- Vodafone: 55p per minute
- 3: 45p per minute
- Virgin: 50p p/m
When booking through any channel you will be asked for a telephone number in case of accident or emergency and an email address for updates on your booking.
Bookings made via our Call Centre and website incur a £1.99 booking fee – the £1.99 booking fee is non-refundable. Full payment must be made before a booking is confirmed.
All Gift Voucher sales are final, no order cancellations or refunds will be given for purchased made by customer error.
Cancellations / Booking Amendments
If you need to cancel or alter your booking, we require a minimum of 5 days notice to allow for a transfer. If a booking is made within this time frame no transfer or cancellations are possible. For corporate, group and school bookings a minimum of 10 days is required. All transfers and cancellations will incur a £5 administration fee. No transfer will be given within 5 days of your booking and no refund will be given for any non-attendance.
Refunds will be processed within 28 days to the original payment card.
Voucher Terms and Conditions
Full terms and conditions detailed below can be found on the reverse of your voucher.
Vouchers are valid for 6 months from the issue date, the expiry date is clearly noted on the front of your gift voucher
If you have extenuating circumstances which prevent you from using your vouchers during the validity period, please call us on 0871 222 5672 BEFORE YOUR VOUCHERS EXPIRE.
Our team will be able to accept a future booking, with the activity booked taking place after your vouchers have expired. Please be aware that you must also arrange for your gift vouchers to reach Snow Factor on or before the date of expiry.
Failure to contact us before your vouchers expire will invalidate your gift vouchers, no refund will be given for expired vouchers.
All change over the value of £0.99 will be issued in voucher form. Snow Factor and Ice Factor will not be responsible for any loss of or damage to gift vouchers and photocopies will not be accepted. Please treat Snow Factor gift vouchers as if they were cash as the balance cannot be returned to you if it is lost or stolen. Full details of all of our activities, prices and Terms and Conditions are available on our website.
We do not store credit card details nor do we share customer details with any 3rd parties. You can view our full policy here.
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Snow Factor Newsletter
Customers opt in to receive promotional SMS and email at the checkout. If you do not wish to receive promotional emails or SMS, please unsubscribe in the header or footer of the email newsletter or click the unsubscribe link to opt-out of the SMS database.
Snow Factor reserves the right to make changes to all activities and prices at any time.
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