Frequently Asked Questions

Is it REAL snow?

Yes! We have 16 snow cannons in the roof gantry which fire cooled water into air which has been chilled to -4°c. This makes REAL snow –  tonnes of it several times a week!

How much snow IS there at Snow Factor?

The snow on the main slope is nearly 1.5m deep. Every night, after close, the snow is groomed with a Kassbohrer Piste 100 machine to ensure perfect conditions for the next day.

We also have a dedicated Park Team who are responsible for developing and maintaining the jumps, kickers and rails.

How cold is it?

Very! The slope is housed in a giant freezer with a ground temperature of -12°c and an air temperature of up to -4°c.

What colour run is the Snow Factor slope?

Snow Factor slopes are similar to a blue run in Europe.

Do I need to pre-book all activities?

Yes. To guarantee your preferred sessions we recommend pre-booking for all our activities as everything is subject to availability and limited capacities.

How long do we need to arrive before my activity starts?

We recommend that you arrive 45 minutes before to make sure that you are checked in, changed and ready to begin your activity on time.

Who qualifies for a concession pass?

To qualify for a concession discount on our Lift Passes and Memberships, you must be a Junior (under 16), a Student with a valid student ID or a Senior (over 60).

Can I book more than one INTU Braehead activity at a time?

All the businesses within Soar INTU Braehead are independent, but if you are coming along in a group we can organise several activities for you. Just give our team a call on 0871 222 5672 or drop us an email.

Can I book tickets online and is it cheaper?

Most of our activities can be booked online, saving you 10% off 2 hour and 4 hour lift passes only.

Can I redeem gift vouchers / Tesco vouchers / discount codes online?

No. Vouchers and discount codes can only be applied with a telephone booking. Call 0871 222 5672 to pre-book and remember to bring your vouchers with you on the day.

How long do gift vouchers last and where can I use them?

Snow Factor gift vouchers are valid for 6 months from the date of purchase. They can be used for any slope activity, Baltic Ice Bar, at our sister site Ice Factor, and to buy merchandise.

Do you offer a membership scheme?

Yes! Please click here for more information

Where do I find details of the park plans/features?

These are available via our Facebook Page

What time is quietest to use the main slope?

First thing in the morning, late in the evening or on weekdays during term time are the quietest.

What do I do when I arrive?

Go to our main reception desk to collect your slope passes, then get your clothing and get changed. Next collect boots/equipment and once kitted up go to the lesson or sledging meeting points. Main slope pass holders can get on the slopes at their specified time.

What kit is included in the activity price?

All hardware (skis, poles, snowboards, ski/board boots, helmets and sledges) are provided FREE. Please note: You are welcome to use your own ski/snowboard kit, but sledges must be provided by Snow Factor for health and safety reasons.

What do I need to wear / what’s included in clothing hire?

You need to wear warm waterproof clothing, including gloves, for all activities and Wellington boots are recommended for sledging activities. An outfit of jacket and salopettes costs from £4.50 to hire if you pre-book and wellies from £3. If you book on the day, clothing hire will cost £6.50(kids)/£7.50(adults). Gloves cannot be hired for hygiene reasons but can be purchased on site.

Where do I change and put my belongings?

There are changing rooms, showers and toilets. Lockers are also available for a £1 non-refundable fee.

Can adults and juniors do lessons together?

Yes, but only in a family private lesson. All other group lessons are taught in age bands (3yrs, 4-6yrs, 7-12yrs, and Teens/Adults 13+) as this assists learning.

How many people are in a group lesson?

  • Ages 7- 12: Ski = 10 people / Snowboard = 7 people
  • Teens & Adults Ages 13+: Ski = 10 people / Snowboard = 7 people

Which Lessons are run on a Private basis only?

  • Kids 3yrs Ski lesson
  • Kids 5-6yrs Snowboard Lesson

What level do I need to be to use the slopes?

Before purchasing a lift pass and using the slope unsupervised, you must be able to complete the following for your own safety, and the safety of others using the slope:

  • Fit your boots correctly
  • Use the Poma/Button lift
  • Link your turns with confidence
  • Control your speed

If you need more practice to meet our minimum requirements, check out our Lessons which will guide you through to becoming a pro on our main slope! Alternatively, our Taster Sessions will let your try skiing or snowboarding before committing to a full lesson.

Can my friend teach me?

No. For everyone’s safety/insurance purposes we only allow qualified Snow Factor instructors to teach on our slopes.

Can I take pictures on the slope?

Yes, if you fill in a disclaimer form when you arrive to check in. We also ask that you try and photograph only the people in your party.

Is there somewhere for us to watch?

Yes. Bar Varia has panoramic windows that overlook the slope as well as cosy couches, a wood-burning stove, a Wi-Fi connection and a gourmet coffee and cake menu. There is also a viewing deck that can be accessed from the bar.