How to get in touch
For Bookings
Please contact our call centre on 0141 885 7000.
For Enquiries
Please email customercare@snowfactor.com
For quick questions
You can also get us on Facebook. (Mon - Fri 10am - 5pm)
Our friendly customer service team can provide you with all the options to help you decide which activities are most suited to your needs. Please call to book if you are unsure of what activity is right for you.
Bookings Line Opening Times
Monday, Thursday & Friday
10:00 – 19:00*
Saturday – Sunday
10:00-16:00*
Our phone lines will be open 1000-1600 during the festive season except Christmas Day.
As we have limited staffing due to Covid-19 our Contact Centre will be closed on New Years Day we will resume normal operations on the 2nd of January.
Extra info
Please note our call center line is for bookings if you have a general enquiry or a question relating to refunds or membership please email customercare@snowfactor.com.
Telephone bookings are subject to a £1.99 booking fee per transaction. Pre-booking is recommended for all our activities especially during the Winter season.
Please note: calls to our phone number are charged as a local number at your standard network rate. You must be 18 or over & have the bill payers’ permission.
Where to find us