Contact Us

How to get in touch

For all bookings please contact our call centre on 0871 222 5672
For enquiries please email customercare@snowfactor.com

For quick questions and queries, you can also get us on Facebook. We try our best to man Facebook messenger from Mon-Fri 10am-5pm.

Our friendly customer service team can provide you with all the options to help you decide which activities are most suited to your needs. Please call to ask our advice as we’re here to help you get the most out of your snow play time!

Call centre opening times: 

  • 10:00-18:30 Monday – Friday
  • 10:00-16:00 at weekends (*times may vary during the festive season).

Telephone bookings are subject to a £1.99 booking fee per transaction. Pre-booking is recommended for all our activities especially during the Winter season.

Perhaps your question has already been answered? To visit our FAQ page, click HERE

Please note: calls to our 0871 numbers are charged at 10p per minute from a BT landline, mobile phone networks may charge you considerably more.  You must be 18 or over & have the bill payers’ permission.